Privacy Policy

Globset LLC Privacy Policy

Last updated & Effective Date: March 01, 2023

This Privacy Policy explains how information is collected, used, and disclosed by Globset LLC dba Vivelo (“Globset”), and applies to the personal information collected when you use or access our online or mobile websites, or order products from our website (collectively, “Services”).


Globset may need to update this Privacy Policy from time to time to reflect changes to our Services and the laws applicable to our provision of the Services to you. If we do change this Privacy Policy, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy notice. Globset encourages you to review this Privacy Policy regularly for any changes. Your continued use of this website and/or the Services and/or continued provision of personal information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

What Information & Why ?

When you order Products from our website. When you place an order for our products including but not limited to customized bicycles, bicycle accessories, or clothing (collectively, “Products”), we collect your personal information such as your name, your contact information, your shipping information, and your billing information. We use that information to (a) process and ship your orders for Products, (b) respond to customer service requests, (c) analyze and improve our offerings, and/or (d) process a refund or an exchange of Product(s).

Marketing. We collect your personal information such as name and email when you sign up for our mailing list or agree to participate in a survey. If you do not wish to receive further marketing materials, then click the “unsubscribe” button on the bottom of those messages.

When you browse the Website. We may collect your personal information in order to display targeted advertisements. We may also use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our Services.

Usage, Device and Log Information. We collect information about you when you access and use the Services including your Internet Protocol (“IP”) address, access times, browser type and language, Web pages you visit, and other device information (collectively referred to herein as “personal information”), in order to improve our Services, and/or develop new Services. We may also use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our Services.

Cookies and other tracking technologies. We (including service providers working on our behalf) use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Services and your experience. You can set your browser to not accept cookies but this may limit your ability to use the full functionality of the Services.

Collection and Use of Aggregate Information. We may also use aggregate information (not containing personal information) for purposes of aggregated trend and statistical analysis to evaluate and improve our Services.

With Whom?

We may share information as described and disclosed below but we will not sell it to advertisers or other third parties.

Service Providers:

We use one or more web analytics service providers, to help us analyze how users use the Services. We may also collect information that you post about us on the internet (such as twitter feed postings), and this may be correlated with the information we collect about you and associated with the cookies we use in connection with your use of the Services (including your IP address).

Globset uses certain trusted third parties (for example, third party payment processors or email marketing companies) to help us provide the Services. These third parties will access your personal information only to provide the Services on our behalf.

Third Party Applications:

Our website may provide links to other Web sites or resources over which Globset does not have control (“External Web Sites”). Such links do not constitute an endorsement by Globset of those External Web Sites. You acknowledge that Globset is providing these links to you only as a convenience, and further agree that Globset is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the External Web Sites.

Once you leave our  website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

For third party providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers


Our website is hosted on and store use Open Cart platform- They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through data storage, databases and the general application. They store your data on a secure server behind a firewall.

Compliance with Laws:

We may disclose your personal information to a third party if (a) we believe that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements and policies; (c) to protect the security or integrity of the Services from harm or illegal activities; (d) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (e) to any other third party with your prior written consent. This website is meant to serve only U.S. based customers and not EU (or EEA) users.

Business Transfers:

We may share or transfer your personal information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of the business to another company.

California Users

Your Personal Information: You may update or delete information about you at any time by emailing us at We do not rent or sell any personal information.

Do Not Track. Some browsers offer a “do not track” (“DNT”) option. We do not respond to DNT signals.


User Data Retention

We retain user data indefinitely for the purpose of providing you with the best possible service. Your personal data, such as name, email address, and phone number, will be stored securely on our servers. We may use this information to communicate with you regarding your account or to inform you of updates to our products or services. You have the right to request that your personal information be deleted from our database at any time.

Event Data Retention

We retain event data for a period of 14 months from the date of the event. This data includes information such as the location, date, and type of event you attended, as well as any other relevant data associated with the event. We use this data for analytical purposes and to improve our products and services. After the retention period has elapsed, we will delete or anonymize the event data.

Data Security 

We employ industry standard technological measures that are reasonably designed to help protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. Globset may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personal information. While we take reasonable efforts to guard personal information, no security system is impenetrable.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our Collection, Use And Disclosure Of Aggregate Information 

Our website may track the total number of visitors to our website and the pages of the Services, the number of visitors to each page of our Website, browser type, IP addresses, External Web Sites (defined above) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personal information. We may use such aggregate information to analyze trends, administer the website, track users’ movement, and gather broad demographic information for aggregate use.

Policy On Information Collected From Children 

This website and our Services are not directed at children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us at


If you have any questions regarding this Privacy Policy please contact us via email at

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